Managed Services

For a limited time we are offering a free demonstration of our RMM service. Get a good overview of your Network Health and an inventory of your Network assets and evaluate our MSP service all at no charge. Call 800-444-9710 and ask for Al, Jared or Dan.

Welcome to CounterTrade Managed Services

Since 1985, CounterTrade Products Inc. ™, (CounterTrade) has helped organizations grow by supporting and fulfilling IT needs from desktop and servers to more complex network integration requirements such as the latest virtual network technologies and IT security products and services.

"If a device has an IP address, we can see it and manage it at CounterTrade Managed Services."

A critical component of CounterTrade Managed Services is built around a comprehensive, integrated remote monitoring, management and automation software product called CounterTrade Remote Monitoring and Management (RMM).

CounterTrade RMM delivers best practices monitoring and management of all your IT assets with the use of hundreds of Policy Modules. Policy Modules help ensure that everything in your IT environment is being effectively monitored and alerted on, and puts performance-related data at our fingertips.

When there is a problem, CounterTrade Managed Services can accurately diagnose and resolve most issues through rapid remote remediation that takes much less time than onsite visits, saving you the often considerable costs of downtime.

Detailed, accurate data also helps expedite diagnostics and resolution when IT issues do occur.

Because the managed services platform that we use has an open architecture, any customer environment, no matter how diverse, can be easily integrated. Any changes, such as the addition or removal of systems, devices and software are detected automatically and accommodated smoothly. Deployment of the CounterTrade RMM and Device Manager software is as simple as a few clicks, and has no impact on your systems or operations.

CounterTrade Managed Services offers you the broadest and deepest support for best practices monitoring and management. “If it has an IP address, we can see it and manage it at CounterTrade Managed Services” …and that includes desktops, laptops, servers, switches, routers, ﬁrewalls, gateways, VoIP switches and phones, printers, faxes or scanners, off-the-shelf and custom applications, specialized equipment and environmental control devices, internal and external websites, virtual machines and much more.

CounterTrade Managed Services

CounterTrade RMM Inclusions

24 x 7 x 365 Network Monitoring
Total Network Security Management
Critical Services Automatically Restarted
Remote Network Administration
Pre-scheduled & Proactive On-Site Service
Immediate Alerting
Option: Anti-Virus/Malware/Anti-Spam/Patching/Password Policies

Additional CounterTrade Managed Services

Remote/Local Data Backup and Disaster Recovery
Hosted Exchange, Hosted Email
Help Desk Services
Email and Web Defense
Hourly Consultant and Proactive Computer Services

Features of the CounterTrade RMM System

CounterTrade RMM is a single, lightweight, piece of software installed once at each site. CounterTrade RMM performs secure, comprehensive scans of your environment to gather the up-to-date information that CounterTrade needs to manage your IT assets with unparalleled efficiency.

Best Practices Monitoring and Alerting at CounterTrade Managed Services

CounterTrade Managed Services uses 24/7 best practices monitoring, alerting and management.
CounterTrade Managed Services receives immediate alerts on the things that matter, so issues get resolved quickly.
The use of CounterTrade Managed Services streamlines your operations and lower costs.

Monthly Reviews from the CounterTrade RMM

Executive Summary

Provides an overview of entire site status

Website Monitoring

Up-to-date information on website reliability

Patch Status

Summarizes security patches that were applied for targeted devices

Server Health

Establishes performance baselines and identifies areas of improvement

Site Performance

Identifies the top most-stressed devices by memory usage and CPU

Work Completed

Summarizes information on cleared alerts, completed tickets, and scripts run

Comprehensive Asset Management

Automatic discovery of network assets at your sites are continually updated with accurate information from CounterTrade Managed Services.
CounterTrade RMM easily identifies obsolete, underutilized and over-stressed assets, optimized conﬁgurations and identifies maintenance needs.
CounterTrade RMM tracks software assets with license keys.
CounterTrade RMM leverages out-of-band monitoring and management for Intel® vPro™ devices and resolve problems on otherwise unavailable machines. Boot an unavailable PC to the BIOS or to an image.

Patch Management

CounterTrade RMM uses extensive automated patching capabilities for Microsoft systems and software ensuring customer networks are protected with immediate patching direct from Microsoft.
CounterTrade Managed Services conﬁgures patches for automated deployment or prior approval

Automation on Demand

CounterTrade RMM automates your business with a comprehensive automation framework leveraging a variety of standard scripting techniques and libraries. Automated tasks can be assigned to multiple devices or groups and used for alert actions.
CounterTrade Managed Services can schedule a task to run immediately, once on a speciﬁc date and time, on a recurring schedule or triggered by an alert from your system.
CounterTrade Managed Services can automate actions related to alerts such as running a defrag or checkdisk on a group of devices after hours on a daily basis, automate task output and view historical results.

Remote Control

CounterTrade Managed Services will create lightning-fast connections from any computer with an Internet connection to any Windows or network device at any of your sites.
CounterTrade Managed Services can fix problems instantly without having to open ports or ﬁrewalls.
CounterTrade RMM allows for avoidance of delays and security risks resulting from traditional remote control software reliance on external websites.

Power Management

CounterTrade RMM managed by CounterTrade Managed Services

Automates configuration of PC Power management settings, so that you control Sleep or Hibernate, Wake up via WOL (Wake on LAN) or use the automatic power on feature of Intel vPro-enabled PCs.
Integrates, individually power aware and power- savings and allows management of network computers in after hours.
Increases the reliability of after hour automated PC maintenance such as patch management, file system maintenance, etc.
Reduces energy consumption and operating costs directly and indirectly through rebates from selected power companies.

Warranty Management

CounterTrade RMM gathers warranty service tag information for all devices from major software and hardware vendors allowing identification of the need for renewals and upgrades.

Collaboration

Granular control of user roles and permissions allows CounterTrade Managed Services to define unlimited user views and administrative rights allowing easy configuration of virtually any collaborative service scenario including internal IT groups.
Synchronization of PSA and Service Desk solutions allows consolidation of case data from multiple service partners using their own services management software.

CounterTrade RMM Agent-based and Agentless Architecture

Users enjoy the best of agent-based and agentless architecture with all the advanced features of agentless (ease of use, security, control) with an optional agent for off-network devices.

Why CounterTrade?

There are many different IT and cloud options available today. It can be difficult to decipher which one will work best for your home or business. CounterTrade uses proven technology that has gained major recognition for its security, reliability, and usability.

Professional Certifications

CounterTrade provides industry certified technical staff, including Project Management Institute certified PMP, MCITP: Enterprise Administrator, MCITP: SharePoint Administrator, MCSE: Security Specialist in Server 2003, Cisco CCNA, CCENT, CCDA, ACTC (Apple Certified Technical Coordinator), ACSP (Apple Certified Support Professional), ACHDS (Apple Certified Help Desk Support), CCA (Citrix Certified Administrator), MCTS Vista, MCT (Microsoft Certified Trainer), A+, N+, Sec+, 11 MCPs, and MCDST Just to name a few of our core competencies.

About CounterTrade

Since 1985, CounterTrade Products, Inc. has provided a wide range of Information Technology products and services for education, state, federal government and commercial clients.

CounterTrade Products is an ISO 9001:2008 certified, small woman-owned disadvantaged business (SBA certified) with an impressive IT product line card consisting of 700,000 products from over 2,200 manufacturers. CounterTrade has a GSA Schedule (GS-35-0650K) and a Prime Contractor for NASA SEWP IV (NNG07DA50B) and NIH ECS III (HHSN263999900440I). For more information about our products and services, please visit www.countertradeproducts.com

Commercial Market

Customer Centric

CounterTrade takes advising customers and introducing new technologies to its clients very seriously. Our main corporate customer relation's objective is to be a "trusted advisor" to our client's needs, plans and requirements. We can only support that objective if we invest time in continually training our people and act vigorously on rigorous training strategies.

Our sole intention is to be able to dispatch CounterTrade account representatives who are well informed and prepared to suggest solutions that assist customers in making the right decisions and choosing products and implementation that best fit their respective environments.

This system allows CounterTrade account representatives to troubleshoot a products flexibility, functionality and performance growth path before making any recommendation to a customer’s demanding and complex IT requirements.

State, Local and Education Government Market

Capabilities

CounterTrade has been a trusted and reliable Information Technology supplier in the Rocky Mountain State-Local-Education government since 1985. CounterTrade has held and maintained a number of diverse government market related commodity and service contracts throughout the Rocky Mountain government and education markets. CounterTrade's contract menu consists of a broad range of equipment and price agreements ranging with entities within state and local governments and educational institutions.

The products and services provided have ranged from standard hardware and software application equipment to unique and solution based offerings such as video conferencing and distribution, 64-bit architecture, network and security solutions and very specific custom program management products.

Cooperative Educational Purchasing Council (CEPC)

The Cooperative Educational Purchasing Council (CEPC) is comprised of Purchasing Professionals from public school districts throughout the State of Colorado.

Multiple Assembly Procurement Officials (MAPO)

The MAPO group is comprised of government purchasing agents or those representatives responsible for the purchasing function. MAPO membership is open to all state, municipal, county, special districts, school district or other local area government agencies throughout Colorado.